Shipping policy

Last updated: 26 September 2026

Every Koka Beauty order is prepared on the Causeway Coast in Northern Ireland. Here you can find our dispatch times, delivery charges and information about international orders.

Preparing your order

We normally dispatch in-stock orders within 1–2 working days. Working days are Monday to Friday, excluding bank holidays in Northern Ireland. Orders placed at weekends or on bank holidays begin processing on the next working day.

Any longer preparation time, including for a pre-order or a particularly busy period, will be shown before you place your order. If an unexpected delay affects an order already placed, we will contact you.

Delivery charges and estimates

The estimates below begin after dispatch and are in working days. They exclude weekends and public holidays and may be affected by customs checks. They are estimates, rather than guaranteed arrival dates.

We currently deliver to the destinations enabled at checkout. The available service, delivery charge and any free-delivery offer for your order are shown before payment.

United Kingdom, including Northern Ireland

  • Standard delivery: £4.95 GBP.
  • Free standard delivery on orders of £50 GBP or more.
  • Estimated delivery: 2–4 working days after dispatch.

Jersey, Guernsey and the Isle of Man have separate delivery rates where available at checkout.

Republic of Ireland

  • Standard delivery: €9.95 EUR.
  • Free standard delivery on orders over €60 EUR.
  • Estimated delivery: 3–5 working days after dispatch.

Selected European Union destinations

  • Standard delivery: from €11 EUR, with the destination-specific rate shown at checkout.
  • Free standard delivery on orders over €60 EUR to eligible destinations.
  • Estimated delivery: 4–8 working days after dispatch.

United States

  • Standard delivery: $24 USD.
  • Free standard delivery on orders of $150 USD or more.
  • Estimated delivery: 6–10 working days after dispatch.
  • The service listed here includes applicable import duty and carrier handling, as explained below.

Other available destinations

  • Delivery charges are calculated at checkout.
  • Free delivery is not currently offered.
  • Estimated delivery: 7–15 working days after dispatch.

If your destination is not available at checkout, we are not currently accepting orders for delivery there. Email hello@kokabeauty.ie if you have a question about delivery availability.

Tracking your parcel

We use a tracked service wherever one is available. When your order is dispatched, we will email your delivery information and any available tracking link. Tracking may take several hours to update after the carrier receives the parcel.

Customs, duties and taxes

United Kingdom: there are no import charges on our deliveries from Northern Ireland to UK addresses.

Republic of Ireland and enabled EU destinations: our parcels are sent directly from Northern Ireland. Import duty is not normally charged on these direct shipments. Any tax collected by Koka Beauty is shown before payment.

United States: the delivery service listed above is duties paid. Applicable US import duty and the carrier handling charged for this service are paid when we send your parcel. If a carrier asks you for an additional import payment, contact us before paying it so we can investigate.

Other international destinations: unless checkout states that duties are included, you are responsible for any local import duty, import tax or carrier clearance fee charged on arrival. These charges are set by the destination authorities and carrier and are separate from our delivery charge. You can check with your local customs authority before ordering.

Changing an address or cancelling an order

Please check your delivery address before paying. If you need to make a change or cancel, email hello@kokabeauty.ie as soon as possible with your order number.

We will try to make the change or stop dispatch. Once packing or dispatch is under way, we may be unable to intercept the parcel. This does not remove your cancellation rights: you may need to receive the parcel and return eligible products under our Returns & Refunds Policy.

Delayed or missing deliveries

If your parcel is overdue, or tracking has not updated for five working days, please contact us. You do not have to wait five days if something appears to be wrong. We will investigate with the carrier and help resolve the delivery.

If tracking says delivered but you cannot find the parcel, check with your household, building reception and any delivery location shown in the tracking information, then contact us.

If we do not deliver within 30 days of the contract being formed, you can ask us to deliver within an appropriate additional period. If we still do not deliver, you can end the contract and receive a refund for the cancelled goods and any delivery charges due back to you. 

Damaged, incorrect or returned parcels

If an item arrives damaged or is incorrect, contact us promptly with your order number. Photographs of the item and packaging are helpful if available. You do not have to refuse the parcel at the door to keep your rights. See our Returns & Refunds Policy for the next steps.

If a parcel is returned because an address was incorrect, it was unclaimed, delivery was refused or applicable import charges were unpaid, contact us to discuss redelivery or cancellation. We will explain any proposed redelivery charge before you agree to it. Any refund or lawful deduction will follow our Returns & Refunds Policy and your consumer rights. Refusing delivery alone does not tell us that you wish to cancel, so please also contact us.

Need help?

Email hello@kokabeauty.ie with your name and order number. We aim to reply within two working days, Monday to Friday.

Nothing in this policy limits your statutory consumer rights.